The city of Bolzano has 107,530 inhabitants and is divided into five districts, each of which offers all necessary public services. Administrative, cultural, health, and social services are offered to all citizens in the neighbourhood, and are easily accessible on foot or by public transport. These include schools (primary and middle school at a minimum), public libraries, social and health districts, apothecaries, civic centres, which are all municipal offices. Services are placed in strategic positions so that they can be easily accessed by neighbourhood residents.

Early May 2022, a new centre for registry services was opened on the opposite side of town from the city’s central registry office. In this way, citizens can now apply for and collect, for example, digital identity cards, avoiding an overload in the central office. This centre is called “Digital-Bz” and has a second purpose: at a support service for new technologies located within, citizens get help completing online paperwork. The municipality of Bolzano wants to help its citizens, particularly those that face the most challenges, such as the elderly and foreigners, in the current phase of digital transition.