Good Practice

Teleworking As a Tool for Life Balance

A pioneer in teleworking. Since 2013, the City of Strasbourg has offered employees the option of telework. After four years of trials, the city introduced telework in its work organisation, allowing immense resilience during the COVID-19 health crisis..

Strasbourg City Council
Local policy


  • Improve quality of life at work, professional efficiency and better time management for all
  • Promote sustainable development and territorial strategy
  • Promote efficiency of the public service at controlled costs
  • Highlight the local authority as a model, particularly in relation to local partners


The City of Strasbourg was a pioneer in the development of telework in a public administration in 2013. Launched on an experimental basis, this new mode of work organisation became common law in 2018. The city has also set up a telework observatory to measure the impact of telework on the organisation of work and life and to formulate proposals for its evolution.

The City of Strasbourg hopes to modernise the community at large in response to the evolution of work generated in particular by information and communication technologies and by constraints linked to sustainable development.


  • In 2017 telework was deployed permanently after a feasibility study and two experimental phases during four years.
  • Telework is open to all EMS staff with teleworkable tasks and workers with disabilities.
  • Possibility to telework two set days a week at home or in a third place. – Computer and telephone equipment is provided.
  • Since the COVID-19 health crisis in 2020 when 3,200 agents were made to work remotely, fresh deliberations have helped to make the system more flexible and to increase the number of days teleworked.


  • Strong focus on training
  • Good union dialogue
  • Good IT tools and support for managers and teleworkers


Before the crisis:

  • 500 teleworkers
  • 100% satisfaction among teleworkers
  • about 85% among their managers

In summer 2020 an evaluation was conducted to learn what developments to propose for a new post-COVID framework. The decision ultimately adopted in December 2021 aims to provide a flexible framework for telework.



Meeting Charter

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