Concierge services, in the general sense, are structures that act as interfaces between clients and service providers, offering services that make life easier, save time and improve the quality of life. Their particular form varies depending on whether they serve individuals in a business, third place or neighbourhood. However, all have one thing in common: centralised demand and supply. In weakened neighbourhoods, where the supply of private and sometimes public services is declining, residents express a strong need for basic necessities, particularly food and local services: the neighbourhood concierge service therefore helps revitalise areas and make them more attractive by providing solutions to resident needs.
A neighbourhood conciergerie is a central and unifying open space that offers new services for free or at discounted rates and makes it possible to:
– create endogenous economic activity in priority neighbourhoods (QPVs) and develop professional integration;
– connect inhabitants:
o through gift for gift, skills exchange, conviviality, citizen participation, activities; o to local services (post office, bread depot, mobility support, etc.) and to other cultural, sports and artistic venues, etc;
o to sustainable development activities and events (social and solidarity economy, object recycling, education on the environment and eating well, etc.)
Concierge directors are caretakers, and they play a pivotal role. They are in charge of the duty roster and handle requests from listed service providers. They ensure customer relations and organise daily operations at the centre (welcoming residents, managing reservations and receipts, managing relations with service providers). They take on various roles: manager, logistician, social facilitator, mediator, etc.
