Good Practice

Work-Life Reconciliation — Conciliazione vita-lavoro

The time policies of the Metropolitan City of Milan (CMM) are mostly aimed at the organisation’s employees, but there are also initiatives involving the wider metropolitan area. In particular, CMM provides for the use of teleworking in two forms: e-work and smart work. In the first case, certain categories considered more vulnerable (such as parents of children under 14, people with medical conditions, caregivers, etc.) are allowed to work entirely from home, with only one day per week required in-person. In the second case, employees of CMM whose roles are compatible with smart work are allowed to work remotely for a few days each month. Additionally, other work-life balance measures are in place, such as the option to work part-time or to have flexible working hours for clocking in and out.

Milan Metropolitan Area
Italy
Metropolitan policy

POLICY OBJECTIVE

  • Monitor organizational efficiency of part-time/remote work: analyze the goals achieved through the introduction of part-time, remote work (e-work), or other work-life balance measures.
  • Training, awareness, and ongoing education for management on authorizing part-time, e-work, and remote work (smart working) as forms of flexibility to be integrated into the organization of work. In addition, promote awareness of paternal parental leave.
  • Continue implementing e-work projects, including in response to new work-life balance needs. Maintain the feasibility of access to e-work for employees falling into specific categories or with special needs.
  • Extend organizational measures that support work-life balance to employees nearing retirement. Facilitate exit paths for those who, due to increased retirement age and stricter legal requirements, postpone retirement despite poor health or caregiving responsibilities.
  • Sustainable mobility and mobility management: Promote sustainable commuting for staff, including through the role of the mobility manager, who drafts and enforces the Home-Workplace Mobility Plan.

CONTEXT

Milan is a city through which approximately 5.5 million people transit daily, and it is not exempt from the problems that affect major European cities: overpopulation, high cost of living, deteriorating air quality, urban heat islands, limited housing availability, and more. Our policy aims to address and mitigate these issues as much as possible. This not only helps our employees maintain a more balanced work-life rhythm and reduce their living costs, but also allows us to contribute to combating climate change and tackling environmental challenges. About 55% of our employees live outside the city of Milan, which makes commuting necessary to reach our offices located within the city. As a result, many rely on public transportation or use private vehicles.

Our policy aims to reduce the use of the latter. Furthermore, the limited availability of affordable housing and rising inflation —currently a global challenge— are pushing more and more people to move their residence outside the urban perimeter. Following the 2020 pandemic and resulting social isolation, there has been a growing awareness of the need to better balance work and personal life, while also increasing opportunities for social interaction. Lastly, the Italian Statistical Institute (ISTAT) data on parenthood show that the lack of support measures disproportionately affects women in the workplace. In fact, one in five women does not return to work after pregnancy, often due to factors such as inflexible working hours, lack of childcare facilities, and limited social and financial support. Work-life balance is governed by the Three-Year Positive Action Plan (PTAP), a document drafted annually by our organisation’s Unified Guarantee Committee and published in accordance with current transparency regulations.

POLICY DESCRIPTION

  • Monitor organisational efficiency of part-time and remote work: Safeguard and enhance the professional skills and career development opportunities of employees who use part-time arrangements or other forms of flexibility.
  • Training, awareness, and continuous education for management on authorising part-time, e-work, and agile work as forms of flexibility to be integrated into work organisation.
  • Ongoing implementation of e-work projects, also based on new work-life balance needs. Ensure continued accessibility to e-work in cases such as: working parents with children up to 14 years old, parents of adolescents facing challenging situations. -employees with family caregiving responsibilities, employees with health issues compatible with their work activity or returning after long-term illness.
  • Promote and encourage an organisational culture that supports the use of
    parental leave by fathers.
  • Extend work-life balance measures to employees approaching retirement. This initiative aims to facilitate exit strategies for those who, due to rising retirement ages and stricter eligibility criteria, delay retirement despite fragile health or caregiving responsibilities. Proposed solutions include flexitime, part-time, and exceptional remote work arrangements.
  • Mobility management: The mandatory adoption of the Home-Work Travel Plan (PSCL) is required by law for companies and public administrations with local units employing more than 100 staff members. The plan established the role of the Mobility Manager, who is responsible for promoting sustainable commuting practices among personnel. The Mobility Manager also defines the PSCL as a planning tool for the systematic home-work travel of employees at a specific workplace.

KEY ASPECTS

  • The Metropolitan City of Milan stands out for its focus on work-life balance, including flexible working hours, while ensuring service needs are met. In the 2025–2027 period, special attention is again being paid to changes in employment contracts from full-time to part-time and to the authorisation of flexible hours, especially to support caregivers and/or parents. We are among the few public administrations that allow e-work programs for these categories.
  • Telework practices and outcomes are constantly monitored to consider
    employees’ needs. Each year, through the Integrated Plan of Organisational Actions (PIAO) —a mandatory document for public administrations—three-year objectives and their current implementation status are outlined. One section of the PIAO includes the Operational Plan for Agile Work (POLA).
  • The Metropolitan City of Milan is also one of the few public institutions that allows smart working for newly hired employees during their probationary period. The Metropolitan City of Milan is responsible for transportation and mobility in its territory. Therefore, it not only must comply with the legal requirement to adopt a Home-Work Travel Plan (PSCL), but it also has the actual capacity to positively impact the mobility of those working within the metropolitan area. This is particularly true for the implementation of the Biciplan, a network of bike lanes covering the entire metropolitan territory, designed in collaboration with local municipalities to ensure safe and efficient travel for two-wheeled mobility.

RESULTS

In February 2025, staff hired in 2024 gave highly positive feedback on the organization’s Smart Working practices: 93% rated the experience as good or
excellent, with 55% choosing excellent. 96% said they opted for Smart Working not only for better work-life balance but because the hybrid model has become a true lifestyle, enhancing well-being. Access to remote work has been extended to parents of children up to 14 and, based on emerging needs, to part-time employees—especially for health reasons or after long-term illness.

As of December 31, 2024, there are 16 active e-work projects, showing continued preference for this model. New requests are expected, driven by younger employees becoming parents and older staff facing growing caregiving responsibilities—needs that go beyond what formal Smart Working alone can meet.

Scroll al inicio
Resumen de privacidad

Esta web utiliza cookies para que podamos ofrecerte la mejor experiencia de usuario posible. La información de las cookies se almacena en tu navegador y realiza funciones tales como reconocerte cuando vuelves a nuestra web o ayudar a nuestro equipo a comprender qué secciones de la web encuentras más interesantes y útiles.