Single Registration Counter

Good Practice

Efficiency

In one evening and one place, city services organise leisure activities throughout the year, and thus offer the public the opportunity to register in one go.

Brive la Gaillarde City Council

France

Local policy

POLICY OBJECTIVE

Allow people to avoid travelling to different places on different dates to register for the new school year, by favouring ONE PLACE and ONE TIME.

CONTEXT

Every year, the start of the school year is a source of stress for parents who have to organise their children’s activities in a short space of time.

POLICY DESCRIPTION

Prior to the meeting, a special section of the city’s website allows the public to see available time slots for activities and simulate timetables.

Participants include:

The youth and sports department for municipal sports schools
The music and dance conservatory
The municipal plastic arts centre
The three cultural social centres

KEY ASPECTS

Cooperation of relevant departments
Availability of large room for the event
Organise waiting at the stands
Dedicated area with games and supervised childcare
Perk: small playful activity on the spot

RESULTS

Satisfaction survey at discharge

This system is satisfactory as it has been in place since 2009

Strengths:

One-stop shop opening hours in the evening to reach working residents/beneficiaries

Weaknesses:

Difficulty motivating some of the services involved

Policy's Website

Marie Claire

Lacaze

Director of the Innovation and Territorial Strategies

marie-claire.lacaze@brive.fr